Strong relationships.
Lasting client success.
I’m John Bartlett, a SaaS professional bringing 30+ years of sales, onboarding, and account management experience to my next chapter in Client Success.
Bartlett
Helping clients see value.
Giving them a reason to stay.
I serve as a strategic partner, advocate, and point of contact for my clients. My work connects the full customer journey: understanding business needs, guiding onboarding, building adoption, and identifying opportunities for long-term growth.
With a career rooted in sales, I bring a commercial perspective and a customer-first approach to Client Success. I collaborate across internal teams to address needs, resolve challenges, and help clients get more from their investment.
Start with adoption
Guide onboarding and product engagement so clients understand how their SaaS solutions support their goals.
Build lasting partnerships
Use performance reviews, usage analysis, and strategy sessions to strengthen relationships and identify churn risks.
Grow through value
Connect client needs with relevant upsell and cross-sell opportunities, keeping ROI and long-term account health in focus.
Thryv
SaaS & digital marketing- Partner with SMB clients across initial sales, onboarding, adoption, and continued value from SaaS subscription-based marketing.
- Guide clients in maximizing ROI from Thryv’s subscription-based online marketing solutions.
- Manage client portfolios, identifying risks and opportunities for expansion through upsell and cross-sell strategies.
- Conduct performance reviews, usage analysis, and strategy sessions to improve engagement and reduce churn.
- Support team development as an Emerging Leader and trainer, sharing best practices in client engagement and success planning.
A commercial mindset.
A client-focused skill set.
Your next client success partner.
I’m seeking a Client Success Manager opportunity where I can help clients adopt, grow, and succeed. Let’s connect about your team.
Request my resume →